We chose Ophelia to meet our several process requirements on a single platform to provide cost advantages. Since 2012, we have executed and continuously improved all Information Tech. processes on Opheleia BPM from ITIL to SDLC processes.
We manage installation & service requests within Ophelia BPM. Opheleia automates task assignments based on our customer's location, service competency and workload of the technicians. Our service technicians are able to keep track of the tasks assigned to them on mobile. We can measure the satisfaction level of our customers just by applying surveys.
Group Manager, Information Technology
In 2016 we launched a digital transformation project in Alternatif Bank with Ophelia BPM. By integrating Opheleia with our banking system, we have designed and started to operate business processes in a digital environment. With an agile development approach of Opheleia Team, we carried our business units to the digital platform by developing processes in a matter of weeks.
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